Monday, August 2, 2010

Too Many Hands in the Pot (commercial break from mini-series)

It is interesting what happens when companies add layers. More departments at the top attract more ambitious leaders with personal growth agendas. There are politics that manifest in annoying busy work for middle management. A field manager can't just send up a report to the owner, so they can be sure that it is corrrect. It has to go to the next level admin, then their main office service person, who forwards it to the main office service person assigned to the report, who consolidates it to submit to upper management. Now a simple report has turned into an electronic version of the telephone game and opening the consolidated report is like guessing which prize is in the cracker jack box. One thing is for certain, it never matches the value you put into the box. Ideally, the result is benign and amusing, however, periodically the "translated" version of the data leads to a pointed message from a high level boss. No matter how the explanation of the bad data is written the field managers feels lame for something they couldn't control. Here is my appeal to the head honcho's out there. Please save us field managers from chasing paperwork around an army of contact points. Pick where it goes and point us that direction!

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